CTW support in business IT projects

Our project employees with their many years of experience of IT business systems in international projects are available to provide you with IT business support.

CTW supports your company in the systematic preparation of adapting IT solutions and processes to new or altered business requirements.

In this process, we attempt to minimize project risks by proceeding in a methodically structured manner and incorporating participating specialist and technical areas of your company.

  Project support

We provide you with comprehensive support in the analysis of the current situation and of the requirements, the strategic project planning and the operational project implementation. We can also offer you our tried and tested services in the areas of management and user awareness, training and other user support during the introductory phase and continuing support. We also provide expertise for project evaluation phases and sustained processing such as management reporting.

Our employees bring the following abilities to their work with us and on our customers’ projects:

  • Many years’ experience of ERP projects at the interface between training and systems configuration
  • Certification as SAP consultant (SCM, SD, BI/BW)
  • Business level English
  • Good communications skills
  • Extremely good knowledge of standard IT systems (MS Office, MS Exchange, MS Server, SAP etc.)
  • Sector expertise
  • Capacity for teamwork
  • Willingness to travel
  • An interest in acquiring and disseminating knowledge

Get some good advice!

The following examples of projects provide a first impression of project services that you can call on from us:

Many years’ experience of ERP projects at the interface between training and systems configuration
    * Certification as SAP consultant (SCM, SD, BI/BW)
    * Business level English
    * Good communications skills
    * Extremely good knowledge of standard IT systems (MS Office, MS Exchange, MS Server, SAP etc.)
    * Sector expertise
    * Capacity for teamwork
    * Willingness to travel
    * An interest in acquiring and disseminating knowledge
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Business analyst support for a change management project in the area of IT finance controlling

Sector:
Automotive
Category:
Consulting

Process:
Finance
Controlling

The task facing our employee in this consulting project was to coordinate an already launched global change management project for the European IT Finance Control Office. The objective was to steer IT projects in the proprietary (oracle-based) IT project recording system towards a uniform data acquisition mode worldwide. Specifically, IT program and project managers and their subordinate team members were to receive new, globally valid input specifications in order to simplify project resource and cost control in the area of IT finance controlling. To this end, an initial gap analysis was necessary in order to analyze and establish status and differences in the use of the system, in particular between the US and the EU parts of the company, before the new - ITIL conformant - use structure was defined and set down. Additional support work as part of audits/internal audits or the reworking and new documentation of office work processes also had to be provided alongside the standard project coordination tasks (close collaboration with the system developers, meetings, audios, preparation for and holding of information events, management reporting).

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IT project coordination for the LMS system implementation at a large automotive manufacturer

Sector:
Automotive
Category:
Consulting

Proccess: Training
coordination
 

The dealer training department of one of our large customers required a project worker with coordination skills and previous familiarity with comparable tasks and the type of system in question for the implementation of a new learning management system (LMS) for global application. The project coordinator’s central task was to ensure that the LMS system department (of the English LMS program supplier) received binding specifications for the system configuration and the customization. This work had to take into account the structurally differing training requirements, some of them legislative and some of them historical, between the three countries - Germany, Switzerland and Austria - represented by our customer, and to harmonize them with those of many additional European company subsidiaries. This required an intensive analysis of the individual training processes and the diverse IT systems which had to be replaced by the LMS or linked to it via interfaces. The task, which extended over a good 18 months, required frequent participation in management report meetings in the European headquarters or project team meetings with the heads of project in the other participating European countries.

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Data acquisition at 2,200 locations of a company in Germany, Austria and Switzerland

Sector:
Automotive
Category:
Support

Process:
Data
acquisition
 

Situation:

Operational and HR data were to be updated for all of the independent locations of a group. The currently available data were incomplete and out of date. The data were to be collected with a high degree of accuracy.

Solution:

  • CTW carried out a database-supported telephone data acquisition process.
  • CTW established a data acquisition centre with ten workplaces. Each workplace was equipped with modern telephone and IT equipment.
  • The next location with all of its available data was displayed for the employee while they were carrying out data acquisition. The data were compared during a telephone conversation and were immediately corrected or completed on the screen. The complete data was then immediately sent to the location for confirmation.
  • Data acquisition for the location was completed by the receipt of this confirmation.

Result:

Data were completely acquired for 95% of the locations and transferred to the central group database. The resulting high quality of the data enabled efficient evaluation and planning of measures such as training and coaching.